Careers

EyeCare Virtual Assistant (Virtual Receptionist)

Answer patient calls and manage the schedule for a U.S. optometry or ophthalmology practice, from your home in the Philippines. Free training. No eye care experience needed.

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Fully remote, Philippines · Full time · Independent contractor · $7.00 USD per hour once placed · Free training

About the role

As an EyeCare Virtual Assistant on the reception track, you are the voice of a U.S. eye care practice. You answer the phones, book and confirm appointments, and keep the schedule full. You work with one practice as their dedicated receptionist, so patients come to know you.

How this works

EyeCareWorks is a U.S. based placement company, not the practice itself. If you pass screening and interviews, you complete our free eye care training (60+ hours) and earn the EyeCareWorks Virtual Assistant Certificate. We then match you with one U.S. practice. Placement depends on practice demand, so we cannot promise a start date. Paid hours begin on your first day with the practice, at $7.00 USD per hour, paid per tracked hour. You work as an independent contractor and register with the BIR once you qualify, using your own computer and internet connection. There are no application fees, placement fees or training costs at any stage.

What you will do

  • Answer inbound patient calls for a U.S. eye care practice
  • Book, confirm and reschedule appointments in the practice's system
  • Run recall lists and fill open slots in the schedule
  • Reply to patient email and messages
  • Take clear messages and route urgent clinical questions to the right person
  • Keep patient information private and handle it under HIPAA rules

What we provide

  • $7.00 USD per hour once placed, paid per tracked hour
  • Free specialized eye care training and the EyeCareWorks Virtual Assistant Certificate, with no fees at any stage
  • Fully remote work from your own home
  • A long term placement with one U.S. practice as their dedicated assistant, rather than rotating between clients
  • A supportive team that stays with you after placement

Who we are looking for

Our assistants come from healthcare backgrounds such as nursing, allied health, medical reception, billing, pharmacy, medical technology and scribing. You do not need eye care experience. Eye care is taught in training, which covers optometry and ophthalmology workflows and the practice software you will use.

Strengths that fit this track

  • A clear, warm phone voice and neutral English accent
  • Patience with anxious or frustrated callers
  • Organised, reliable follow-through on callbacks
  • Comfort working in a scheduling system all day

Requirements

  • Philippine citizen, currently residing in the Philippines
  • No dual citizenship or permanent residency in another country
  • A bachelor's degree
  • Proof of education or training
  • A valid, government-issued photo ID
  • An NBI clearance
  • Registered with the BIR as an independent contractor
  • Available full time for U.S. business hours, which are night shifts in the Philippines, and for weekend coverage when a practice needs it
  • A quiet work environment and a professional, neutral background

Equipment you need at home

Windows

  • Windows 11 24H2 Home or Pro (64-bit)
  • Intel Core i5 8th Gen or newer, or AMD Ryzen 3
  • 8 GB RAM
  • At least 10 Mbps DSL or fiber

macOS

  • macOS 14 Sonoma
  • MacBook Air 2020 or newer
  • 8 GB RAM and 128 GB SSD
  • At least 10 Mbps DSL or fiber

For either system

  • A high quality headset with microphone
  • An HD webcam, 720p or 1080p

How to apply

Send your application through the form on our apply page. You will receive an email confirming that we received it. We review every application, and candidates whose background and home setup fit an open need are invited to interview. Those who pass complete the free EyeCareWorks training, earn the EyeCareWorks Virtual Assistant Certificate, and are matched with a U.S. practice as practice demand allows.

Ready to apply?

EyeCareWorks LLC is a U.S. company registered in Texas, with offices at 8080 Westpark Drive, Houston, TX 77063. There are no application fees, placement fees or training costs at any stage.

Apply now