By accessing and using our Website or services, you acknowledge that you have read, understood, and agreed to these Terms, as well as our Privacy Policy and any applicable Business Associate Agreement (BAA). These Terms form a binding legal agreement between you and [Your Agency Name] (operated by [Your Company Legal Name], based in Quezon City, Philippines).

We may update these Terms at any time. Any modifications will be effective upon posting on the Website with an updated effective date. Your continued use of the Website or services after changes constitutes acceptance of the updated Terms. We encourage you to review the Terms periodically.

EyeCareWorks provides rigorously vetted, dedicated Healthcare Virtual Assistants (HVAs) specializing in eye clinics and medical practices. Our services include, but are not limited to:
• Administrative support (patient scheduling, recalls, insurance verification)
• HIPAA-compliant documentation and EMR/EHR assistance
• Compliant social media management and patient engagement
• Billing support, referral coordination, and back-office tasks
• Other customized virtual support tailored to ophthalmology and optometry workflowsAll our VAs undergo multi-step rigorous vetting, including background checks, skills testing, medical terminology evaluation, and annual HIPAA training. Specific details, pricing, and deliverables will be outlined in your separate Service Agreement or Order Form.

You agree to use the website and services only for lawful purposes and in compliance with all applicable healthcare regulations (including HIPAA).You agree not to:
• Attempt unauthorized access, hacking, or interference with our systems• Transmit viruses, malware, or harmful code
• Violate any intellectual property rights
• Engage in fraudulent, deceptive, or misleading activities• Share login credentials or allow unauthorized access to services
• Use the services in any way that could compromise protected health information (PHI) except through our approved HIPAA-compliant processes

If you create an account or access our client portal:• You are responsible for keeping your account information confidential.
• You are responsible for all activities that occur under your account.
• Notify us immediately of any unauthorized use.We may suspend or terminate accounts for any violation of these Terms.

All content on our website (text, graphics, logos, software, training materials, etc.) is owned by or licensed to [Your Agency Name] and protected by copyright, trademark, and other intellectual property laws.You may not copy, reproduce, or use any of our materials without express written permission.

We take patient data privacy seriously. Key commitments include:
• All VAs complete comprehensive HIPAA training and follow strict security protocols.
• Individual VAs will sign Business Associate Agreements (BAAs) with your practice where required.
• We use secure, encrypted tools designed for healthcare environments.

Our website or services may link to or integrate with third-party tools (EMR systems, social media platforms, etc.).
• We are not responsible for third-party content, policies, or practices.
• Use of any third-party service is at your own risk and subject to their terms.

The website and services are provided “as is” and “as available” without any warranties.To the fullest extent permitted by law, EyeCareWorks shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, data, or goodwill.Our total liability shall not exceed the amount you paid us in the twelve (12) months before the claim.

We may terminate or suspend your access at our discretion for any breach of these Terms.You may terminate services according to the notice period in your Service Agreement.

These Terms are governed by the laws of California. Any disputes will be resolved exclusively in the courts located in Quezon City, Philippines. International clients agree to submit to this jurisdiction.

If you have questions about these Terms, please contact us at: support@eyecareworks.com or through the contact form on our website.