An EyeCareWorks virtual receptionist answers your phones, books your schedule, and runs your recalls, trained for eye care, working as part of your team. Your front desk stays with the patients standing in front of it.
A dedicated remote team member who answers your phones, books your schedule, and runs your recalls, your practice's first point of contact, trained for eye care before their first shift. They know a comprehensive exam from a contact lens fitting and vision plans from medical insurance.
Every EyeCareWorks receptionist is a healthcare professional first: a registered nurse, a licensed healthcare professional, or a healthcare graduate. Then they pass our 60+ hour eye care certification covering scheduling workflows, vision and medical insurance, and patient communication. You get the same receptionist every day. They learn your practice once and keep it.
Third-party HIPAA certification. Background check. A Business Associate Agreement signed directly with your practice before system access. All work stays inside your EMR and phone system, on a secured workstation, with time and activity tracked to the minute.
Same person, every day, answering in your practice's voice and working inside your systems.
Your receptionist is already on the phones: confirming today's appointments, rescheduling the 10:15 who can't make it, filling this afternoon's gap from your waitlist. Your in-office team walks in to a schedule that already works.
Scheduling, insurance questions, contact lens order status, new patient intake. Every call answered in your practice's voice, every message logged in your EMR. The front desk stops choosing between the patient at the counter and the one on hold.
Recalls worked from your list. No-shows called and rebooked. Two a day quietly costs a practice thousands each month, and confirmations are how you get it back. Tomorrow's schedule is confirmed before your receptionist signs off.
Eye Care Trained, Not Just Healthcare Trained
Every receptionist completes our 60+ hour eye care training: terminology, exam types, front desk workflows, phone etiquette, and patient communication. Professional support from the first shift.
A Dedicated Receptionist, Not a Pool
You work with the same receptionist every day. They learn your doctors, your schedule, and your patients. That consistency shows in every call.
HIPAA Certified and Background Checked
Every receptionist holds third-party HIPAA certification, passes a background check, and signs a Business Associate Agreement directly with your practice before system access. Documentation available for your compliance file.
Secure, Monitored Work
Receptionists work from secured home workstations. Time and activity tracking gives you full visibility, and you only pay for productive hours.
A Live Person, Not a Phone Tree
Patients connect directly with a live receptionist. No automated menus, no AI voice, no long holds.
Simple Pricing
A full-time virtual receptionist for $10 per hour. No contracts, no setup fees.
A clear path from first call to first shift, with no extra work on your plate.
Tell us what your practice needs: the role, the hours, and the systems you use.
We screen our pool of certified eye care VAs and put forward the strongest matches for your role.
Meet each candidate yourself. You see exactly who you'd be working with before any commitment.
Choose the person who fits your team, your systems, and your pace.
We introduce your point of contact and get your VA set up inside your workflows.
Your VA starts, your front desk breathes, and your evenings come back.
Your Team Gets Their Day Back
Calls, scheduling, confirmations, and routine questions move off your staff's plate. Your in-office team focuses on the patients in front of them.
Patients Reach a Person, Every Time
Missed calls are missed appointments. A dedicated receptionist answers promptly, warmly, and knowledgeably.
A Front Desk That Runs on Schedule
Your receptionist works inside your existing tools, keeping the schedule full and the confirmations sent.
No contracts. No setup fees. Cancel anytime.
Patients hear a professional who knows your practice: your scripts, your providers, your protocols. Most patients never think about where the person answering sits.
It relieves it. Phones and recalls move off the counter so your in-office team can be present with the patients in front of them. Most practices keep their front desk, and stop burning it out.
Yes. Every receptionist holds a third-party HIPAA certification, passes a background check, and works under a Business Associate Agreement signed directly with your practice before any system access. All work stays inside your EMR and phone system, on a secured workstation, with time and activity tracked to the minute.
In as little as 24 hours after your consultation.
Dedicated Eye Care Virtual Assistant
Real-time charting of exams, refraction data, OCT findings, and assessment notes, entered directly in your EMR by a trained ophthalmic scribe who works your provider's flow.
Exam scheduling, inbound and outbound calls, appointment reminders, and recall campaigns, answered in your practice's voice by the same dedicated VA every day.
Vision and medical insurance verification for VSP, EyeMed, and Davis Vision, frame and contact lens benefits, claims follow up, and back office support.
