An EyeCareWorks virtual receptionist answers your phones, books your schedule, and runs your recalls — trained for eye care, working as part of your team. Your front desk stays with the patients standing in front of it.
Your virtual receptionist is your practice's first point of contact.
✔ Incoming calls and patient questions
✔ Exam scheduling and appointment confirmations
✔ Recall campaigns that bring patients back
✔ Insurance and vision plan verification
✔ Referrals and follow-up coordination
The difference is the training. An EyeCareWorks receptionist knows a comprehensive exam from a contact lens fitting and understands vision plans versus medical insurance. Dedicated to your practice alone, they deliver the same experience patients expect from your in-office front desk.
Same person, every day, answering in your practice's voice and working inside your systems.
Your receptionist is already on the phones: confirming today's appointments, rescheduling the 10:15 who can't make it, filling this afternoon's gap from your waitlist. Your in-office team walks in to a schedule that already works.
Scheduling, insurance questions, contact lens order status, new patient intake. Every call answered in your practice's voice, every message logged in your EMR. The front desk stops choosing between the patient at the counter and the one on hold.
Recalls worked from your list. No-shows called and rebooked — two a day quietly costs a practice thousands each month, and confirmations are how you get it back. Tomorrow's schedule is confirmed before your receptionist signs off.
Every EyeCareWorks receptionist is a healthcare professional first: a registered nurse, licensed professional, or top healthcare graduate. Then they pass our 120+ hour eye care certification covering scheduling workflows, vision and medical insurance, and patient communication. You get the same receptionist every day. They learn your practice once and keep it.
Third-party HIPAA certification. Background check. A Business Associate Agreement signed directly with your practice before system access. All work stays inside your EMR and phone system, on a secured workstation, with time and activity tracked to the minute.
Eye Care Trained, Not Just Healthcare Trained
Every receptionist completes our 120+ hour eye care training: terminology, exam types, front desk workflows, phone etiquette, and patient communication. Professional support from the first shift.
A Dedicated Receptionist, Not a Pool
You work with the same receptionist every day. They learn your doctors, your schedule, and your patients. That consistency shows in every call.
HIPAA Certified and Background Checked
Every receptionist holds third-party HIPAA certification, passes a background check, and signs a Business Associate Agreement directly with your practice before system access. Documentation available for your compliance file.
Secure, Monitored Work
Receptionists work from secured home workstations. Time and activity tracking gives you full visibility, and you only pay for productive hours.
A Live Person, Not a Phone Tree
Patients connect directly with a live receptionist. No automated menus, no AI voice, no long holds.
Simple Pricing
A full-time virtual receptionist for $10 per hour. No contracts, no minimums, no setup fees.
Your Team Gets Their Day Back
Calls, scheduling, confirmations, and routine questions move off your staff's plate. Your in-office team focuses on the patients in front of them.
Patients Reach a Person, Every Time
Missed calls are missed appointments. A dedicated receptionist answers promptly, warmly, and knowledgeably.
A Front Desk That Runs on Schedule
Your receptionist works inside your existing tools, keeping the schedule full and the confirmations sent.
One 15-minute consultation. We match you with a receptionist trained for your systems, including RevolutionEHR, Eyefinity, and Crystal PM. They answer in your time zone, on your hours. $10 per hour flat, no contracts, no setup fees, and a no-cost replacement if the fit is not right.
Patients hear a professional who knows your practice — your scripts, your providers, your protocols. Most patients never think about where the person answering sits.
It relieves it. Phones and recalls move off the counter so your in-office team can be present with the patients in front of them. Most practices keep their front desk — and stop burning it out.
Typically within days of your consultation.
Whether you are ready to meet your Eye Care Virtual Assistant or just have questions, reach us by phone, email, or a free 15 minute discovery call. We respond within 24 hours.
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Send us a message for partnership inquiries, staffing questions, or general support. Our team typically responds within 24 hours.
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Contact our team to discuss your clinic's workflow needs. We're here to help find the ideal eye care virtual assistant for you.
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We're proudly based in Houston, Texas the healthcare capital of the world!
8080 Westpark Drive
