Privacy Policy

This Privacy Policy explains how EyeCareWorks LLC ("EyeCareWorks", "we", "us") collects, uses, and protects personal information when you visit eyecareworks.com, contact us, book a call, use our services, or apply to work with us.

1. Information we collect

Information you give us

• Practice contacts: your name, practice name, role, email address, phone number, and anything you tell us when you book a call, submit a form, or communicate with us.
• Clients: billing contact details and payment information. Payments are handled by our payment processor, and we do not store full card or bank account numbers on our systems.
• Job applicants: your resume, contact details, work history, education, licenses and credentials, assessment and interview responses, and the identification and clearance documents required before placement.

Information collected automatically

When you visit our website, we collect usage data such as your IP address, browser type, device, pages viewed, referring site, and the date and time of your visit, through cookies and similar technologies.

Emails we send may include a small image or tracked links that tell us whether an email was opened or a link was clicked, along with the date, time, and general device information.

Information from other sources

If you contact us through a third-party platform, such as a social media page or job board, we receive the information that platform provides to us.

2. How we use information

• To respond to inquiries, schedule and hold calls, and provide the services you request.
• To match practices with assistants, manage placements, track working hours, and issue invoices.
• To recruit, screen, train, and certify applicants.
• To send service-related messages and, where permitted, information about our services. You can opt out of marketing messages at any time.
• To understand whether our emails are received and read, so we can follow up appropriately and improve how we communicate.
• To operate, secure, and improve our website and services.
• To comply with legal obligations and enforce our terms.

3. How we share information

We do not sell personal information. We share it only:

• With service providers that help us run our business, such as website hosting, scheduling, forms, email, video meetings, applicant tracking, electronic signature, time tracking, and payment processing. They may use the information only to provide services to us.
• With practices, for applicants and assistants being considered for or working in a placement.
• With your assistant, to the extent needed for their work with your practice.
• When required by law or legal process, or to protect the rights, safety, and property of EyeCareWorks, our clients, or others.
• In connection with a merger, acquisition, or sale of assets, subject to this policy.

4. Patient information

EyeCareWorks does not request protected health information through our website, forms, or email, and we ask that you never send it to us that way. Assistants access patient information only inside the systems your practice provides, under your practice's HIPAA policies and the Business Associate Agreement the assistant signs directly with your practice. Requests relating to patient records should be directed to the practice that holds them.

5. Text messages

If you check the reminder box on our booking form and provide a mobile number, we will send you a text message reminding you about your scheduled call. Opting in is optional and is not required to book a call or to use our services.

Message frequency: one message per booked call. Message and data rates may apply. To stop receiving messages, reply STOP to any message from us. For help, reply HELP or email info@eyecareworks.com.

We do not sell or share mobile opt-in information or phone numbers with third parties or affiliates for marketing or promotional purposes. Mobile information is used solely to deliver the reminder you requested and is disclosed only to the messaging service providers that transmit the message on our behalf. Carriers are not liable for delayed or undelivered messages.

6. Cookies, analytics, and email tracking

Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use it through analytics tools. You can control cookies through your browser settings. Disabling some cookies may affect how the site works.

Some of our emails use a small image or tracked links to record opens and clicks. You can limit this by turning off automatic image loading in your email program, or by asking us to stop at info@eyecareworks.com.

7. How long we keep information

We keep personal information for as long as needed for the purposes described in this policy, to meet legal, accounting, and reporting obligations, and to resolve disputes. Applicant information is kept so we can consider you for future opportunities, unless you ask us to delete it.

8. How we protect information

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted connections, access limited to the people who need it, and security training for our team and assistants. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights and choices

Depending on where you live, you may have the right to access, correct, or delete your personal information, to object to or restrict certain processing, and to receive a copy of your data. Applicants and assistants in the Philippines have rights under the Data Privacy Act of 2012, and residents of certain U.S. states have rights under their state privacy laws.

To exercise any of these rights, email info@eyecareworks.com. We will verify your request and respond as required by law. You can unsubscribe from marketing emails at any time by replying "unsubscribe" or by using the unsubscribe link where one is provided.

10. International data

EyeCareWorks operates in the United States and works with assistants and applicants in the Philippines. Your information may be processed in either country, and we take steps to protect it wherever it is processed.

11. Children's privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18.

12. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Your continued use of our website or services after that date means you accept the updated policy.

13. Contact us

EyeCareWorks LLC
8080 Westpark Drive, Houston, Texas 77063
Email: info@eyecareworks.com
Phone: +1 (346) 656-4800