Are your Virtual Assistants HIPAA compliant?

Yes. Every EyeCareWorks specialist undergoes rigorous HIPAA training and holds an active, third-party HIPAA certification before placement. We execute a Business Associate Agreement (BAA) with your clinic, and our VAs work in secured environments with hardwired internet and restricted local-storage protocols.

Will the VA work in my time zone?

Yes. Your dedicated VA is synchronized to your clinic's local operating hours (EST, CST, MST, or PST). They clock in when your front desk opens and clock out when you close.

Can your VAs handle my practice software?

Our VAs routinely work in industry-standard eye care EHRs such as Compulink, Crystal PM, Eyefinity, OfficeMate, and VoIP phone systems like RingCentral and Weave. If it operates in the cloud, our specialists can master it.

What kind of medical background do your VAs have?

We exclusively recruit allied healthcare professionals. Most of our Virtual Assistants are Registered Nurses (RNs) or hold degrees in allied health fields, so they understand medical terminology, patient triage, and healthcare protocols before they log into your system.

Am I locked into a long-term contract?

No. EyeCareWorks operates month-to-month with zero setup fees. You pay a flat hourly rate for the hours your VA works, and cancellation requires only a 7-day notice.

What happens if my Virtual Assistant isn't a good fit?

If your VA isn't the right fit for any reason, we match you with a replacement from our trained pool at no additional cost and handle the transition for you.

Are your Virtual Assistants HIPAA compliant?

Yes. Every EyeCareWorks specialist undergoes rigorous HIPAA training and must hold an active, third-party HIPAA certification before placement. We execute a standard Business Associate Agreement (BAA) with your practice, and our VAs work in secured workstation environments with hardwired internet, restricted local storage protocols, and role-based access controls.

Will my VA work in my time zone?

Yes. Your dedicated VA is fully synchronized to your practice's local operating hours. EST, CST, MST, or PST. They clock in when your front desk opens and clock out when you close.

What EMR systems do EyeCareWorks Virtual Assistants support?

Our VAs are trained on the major eye care EMRs including Eyefinity, RevolutionEHR, Crystal PM, Compulink, OfficeMate, MaximEyes, and more, as well as VoIP systems like RingCentral and Weave. If your system is cloud-based, our VAs can be trained on it during onboarding.

What clinical background do your Virtual Assistants have?

We exclusively recruit allied healthcare professionals. The majority of our VAs are licensed Registered Nurses (RNs) or hold degrees in allied health fields. Because they have actual clinical education, they understand medical terminology, patient triage, and healthcare protocols before they log into your system.

Am I locked into a contract?

No. EyeCareWorks operates on a month-to-month basis with no setup fees and no long-term commitment. You pay a flat hourly rate of $10 per hour for the hours your VA is logged into our time-tracking system. If you need to cancel, we ask for 7 days notice.

What happens if my Virtual Assistant isn't a good fit?

Your engagement isn't tied to a single person. If your VA isn't the right fit for any reason, we'll match you with a replacement from our trained pool at no additional cost. We handle the transition so you don't have to.

How much does an eye care virtual assistant cost?

EyeCareWorks charges a flat rate of $10 per hour. There are no setup fees, no monthly minimums, and no long-term contracts. You pay only for the hours your VA is actively working in your time-tracking system.

How It Works | Hire an Eye Care Virtual Assistant

HOW EYECAREWORKS VIRTUAL ASSISTANTS WORK

Hire a dedicated Eye Care Virtual Assistant in just a few simple steps. EyeCareWorks handles recruiting, training, and matching so your practice can focus on patient care.

Tell Us Your Staffing Needs

Schedule a call and tell us what tasks you want to delegate. Scheduling, insurance verification, recalls, patient communication, EMR documentation, scribing, and more.

We Match You With an EyeCare Virtual Assistant®

We match your practice with a HIPAA compliant EyeCareWorks Virtual Assistant® based on your practice, workflow, and system requirements.

Your Assistant Integrates With Your Practice

Your EyeCareWorks Virtual Assistant® works inside your systems and supports your team with daily administrative and operational workflows.

EyeCareWorks® Virtual Assistant

Start Now
$10/Hour

Schedule a Call

Start free

No contracts • No Setup Fees • Cancel anytime

How EyeCareWorks Serves Your Practice

Virtual Eye Care Scribe

Real-time documentation of patient exams, refractions, OCT findings, and assessment notes. Charted directly inside your EMR by a trained eye care virtual assistant who works within your existing workflow.

Virtual Optometry Receptionist

Patient scheduling, inbound and outbound calls, appointment reminders, and front-desk support. Handled by a dedicated eye care virtual assistant who learns your scripts, your scheduling rules, and your patient communication tone.

Virtual Insurance Verification

Vision and medical insurance benefits verified at the time of booking, so coverage is confirmed before the appointment hits your calendar. Eligibility, copays, frame allowances, and exam frequencies documented in your EMR.

Virtual Patient Recall

Outbound calls and texts to overdue patients, run under a structured recall protocol. Each contact attempt is documented in your EMR, appointments are scheduled in real time, and outcomes are tracked weekly. Recovers overdue patients without burning your front desk's afternoon.

Virtual Billing & Claims Support

Claim submission, denial follow-up, prior authorizations, patient statements, and accounts receivable follow-up. Works inside your existing billing software so you don't have to change systems to get help.

Virtual Optical & Lab Coordination

Frame board management, lab order tracking, patient status updates, and contact lens reorder coordination. Your optical operation runs on schedule without your team chasing labs.

Frequently Asked Questions

Talk to Us Now About Your Practice

Whether you are ready to meet your Eye Care Virtual Assistant or just have questions, reach us by phone, email, or a free 15 minute discovery call. We respond within 24 hours.

Email

Send us a message for partnership inquiries, staffing questions, or general support. Our team typically responds within 24 hours.

info@eyecareworks.com

Phone

Contact our team to discuss your clinic's workflow needs. We're here to help find the ideal eye care virtual assistant for you.

+1 (346) 656-4800

Office

We're proudly based in Houston, Texas the healthcare capital of the world!

8080 Westpark Drive
Houston, TX 77063

Build Your Virtual Team With
‍EyeCareWorks Virtual Assistant®