Get your dedicated EyeCareWorks Virtual Assistant up and running in days. No hassle, no risk. We handle recruiting, training, and matching so your practice can focus on patient care.
Schedule a call and tell us what tasks you want to delegate. Scheduling, insurance verification, recalls, patient communication, EMR documentation, scribing, and more.
We match your practice with a HIPAA compliant EyeCareWorks Virtual Assistant® based on your practice, workflow, and system requirements.
Your EyeCareWorks Virtual Assistant® works inside your systems and supports your team with daily administrative and operational workflows.
From real-time clinical documentation to front-desk coordination and back-office support, our HIPAA-Compliant virtual assistants integrate seamlessly into your practice so your team can focus on patient care, not paperwork.
Real-time documentation of patient exams, refractions, OCT findings, and assessment notes. Charted directly inside your EMR by a trained eye care virtual assistant who works within your existing workflow.
Patient scheduling, inbound and outbound calls, appointment reminders, and front-desk support. Handled by a dedicated eye care virtual assistant who learns your scripts, your scheduling rules, and your patient communication tone.
Vision and medical insurance benefits verified at the time of booking, so coverage is confirmed before the appointment hits your calendar. Eligibility, copays, frame allowances, and exam frequencies documented in your EMR.
Outbound calls and texts to overdue patients, run under a structured recall protocol. Each contact attempt is documented in your EMR, appointments are scheduled in real time, and outcomes are tracked weekly. Recovers overdue patients without burning your front desk's afternoon.
Claim submission, denial follow-up, prior authorizations, patient statements, and accounts receivable follow-up. Works inside your existing billing software so you don't have to change systems to get help.
Frame board management, lab order tracking, patient status updates, and contact lens reorder coordination. Your optical operation runs on schedule without your team chasing labs.
Real-time documentation of patient exams, refractions, OCT findings, and assessment notes. Charted directly inside your EMR by a trained eye care virtual assistant who works within your existing workflow.
Patient scheduling, inbound and outbound calls, appointment reminders, and front-desk support. Handled by a dedicated eye care virtual assistant who learns your scripts, your scheduling rules, and your patient communication tone.
Vision and medical insurance benefits verified at the time of booking, so coverage is confirmed before the appointment hits your calendar. Eligibility, copays, frame allowances, and exam frequencies documented in your EMR.
Outbound calls and texts to overdue patients, run under a structured recall protocol. Each contact attempt is documented in your EMR, appointments are scheduled in real time, and outcomes are tracked weekly.
Claim submission, denial follow-up, prior authorizations, patient statements, and accounts receivable follow-up. Works inside your existing billing software so you don't have to change systems to get help.
Frame board management, lab order tracking, patient status updates, and contact lens reorder coordination. Your optical operation runs on schedule without your team chasing labs.
Absolutely. Every EyeCareWorks specialist undergoes rigorous HIPAA training and holds an active, third-party HIPAA certification before placement. Your assistant signs a standard Business Associate Agreement directly with your practice before any system access, and works on a secured workstation with hardwired internet and restricted local storage.
Yes. Your dedicated VA is synchronized to your clinic's local operating hours (EST, CST, MST, or PST). They clock in when your front desk opens and clock out when you close.
Our VAs are highly experienced and adaptable to any cloud-based software. They routinely work in industry-standard EHRs like Compulink, Crystal PM, Eyefinity, and Officemate, plus VoIP systems like RingCentral and Weave.
Every EyeCareWorks Virtual Assistant is a registered nurse, a licensed healthcare professional, or a healthcare graduate. They understand medical terminology, patient triage, and healthcare protocols before they ever log into your system.
No. EyeCareWorks operates on a frictionless month-to-month basis with zero setup fees. You pay a flat hourly rate for the exact hours your VA is logged into our time-tracking software. Cancel anytime.
Your engagement isn't tied to a single person. If your VA isn't the right fit for any reason, we'll match you with a replacement from our trained pool at no additional cost. We handle the transition so you don't have to.
No contracts. No setup fees. Cancel anytime.
