Dedicated, HIPAA-Compliant Virtual Assistant for Optometry and Ophthalmology Practices across the U.S. Trained for EMR documentation, insurance verification, patient recall, and front-desk support, so your team can increase revenue and leave the office on time.
From real-time clinical documentation to front-desk coordination and back-office support, our HIPAA-Compliant Virtual Assistants integrate seamlessly into your practice so your team can focus on patient care, not paperwork.
Real-time documentation of patient exams, refractions, OCT findings, and assessment notes. Charted directly inside your EMR by a trained eye care virtual assistant who works within your existing workflow.
Patient scheduling, inbound and outbound calls, appointment reminders, and front-desk support. Handled by a dedicated eye care virtual assistant who learns your scripts, your scheduling rules, and your patient communication tone.
Vision and medical insurance benefits verified at the time of booking, so coverage is confirmed before the appointment hits your calendar. Eligibility, copays, frame allowances, and exam frequencies documented in your EMR.
Outbound calls and texts to overdue patients follow a structured recall protocol, logging each attempt, scheduling appointments instantly, and tracking results weekly. This recovers overdue patients efficiently without overloading your front desk.
Claim submission, denial follow-up, prior authorizations, patient statements, and accounts receivable follow-up. Works inside your existing billing software so you don't have to change systems to get help.
Frame board management, lab order tracking, patient status updates, and contact lens reorder coordination. Your optical operation runs on schedule without your team chasing labs.
Every assistant we place is a registered nurse, a licensed healthcare professional, or a healthcare graduate. They understand medical terminology, patient triage protocols, and clinical environments before they log into your system.
HIPAA compliance, vision and medical insurance verification, the leading eye care EMRs, recall protocols, and eye care terminology. Completed before they meet your practice.
If your VA isn't working out, we'll match you with a replacement from our trained pool at no additional cost. No fees, no penalty, no awkward conversation.
Signed BAAs, secured workstations, restricted device access, role based permissions, logged access. Full documentation available on request.
Full visibility into hours worked and tasks completed, so you only pay for productive hours.
Our virtual assistants provide flexible hours, including evenings and weekends, so you can expand your practice's availability without adding on-site staff.
Our virtual assistants use their own equipment and internet, eliminating expenses for extra computers, office space, or IT maintenance.
Adjust support up or down to match patient volume, seasonal demand, or practice growth, without the hassle of hiring and training new staff.
Most practices don't need a virtual assistant who does everything. They need a virtual assistant who solves one or two specific problems exceptionally well, then expands as trust builds.
On your discovery call, we walk through where your team is losing the most time. Most practices have two or three obvious wins inside the first ten minutes.
We design a specific job description for your VA. Tasks, hours, EMR access, communication channels, and success metrics.
We hand-select a virtual assistant from our trained pool based on your specific requirements. EMR, specialty, schedule, and workflow.
No contracts. No setup fees. Cancel anytime.
