Behind every EyeCareWorks Virtual Assistant is 120+ hours of specialized eye care training, completed before they are eligible for placement. Our program is designed for one purpose. Preparing healthcare professionals to operate confidently inside optometry and ophthalmology practices.
HIPAA Compliance & PHI Security
HIPAA fundamentals, Business Associate Agreement standards, PHI handling protocols, secured workstation requirements, role-based access principles, and incident response procedures. Every placed VA holds an active third-party HIPAA certification.
Clinical Awareness and Patient Triage
Recognition of urgent versus routine concerns, including vision changes, eye pain, flashes, floaters, and trauma. VAs trained to escalate appropriately while staying within scope and never providing medical advice.
Eye Care Insurance Verification
VSP, EyeMed, Davis Vision, and more medical insurance benefit verification. Eligibility, copays, frame allowances, exam frequencies, material benefits, and in-network confirmations. Plan-specific workflows for each major carrier.
Eye Care EMR Systems
Training on the most-used optometry and ophthalmology EMRs including Eyefinity, RevolutionEHR, Crystal PM, Compulink, OfficeMate, MaximEyes, Uprise, ExamWRITER, Practice Director, and My Vision Express. EMR-specific documentation, scheduling, and workflow training.
Eye Care Terminology and Workflow
Refraction, OCT, visual fields, fundus imaging, glaucoma testing, contact lens fittings, dry eye protocols, and standard exam flow. VAs speak the language of an eye care practice from day one.
Patient Communication and Recall Protocols
Phone scripts, recall campaign workflows, appointment reminder cadences, post-visit follow-ups, and difficult patient conversations. Trained to match each practice's voice and standards.
Billing, Claims, and Prior Authorization
Vision and medical claim submission, denial follow-up, appeal letters, prior authorization workflows, patient statements, and accounts receivable processes.
Practice Operations
Optical and lab coordination, frame board management, contact lens ordering, telehealth visit support, and operational reporting.
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